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FAQS
Answers You Need
Do you have a question? Looking for more information about the rental process, the services we offer, or the equipment we carry? Check out our list of frequently asked questions below for some quick answers. If you still have a something on your mind, please reach out to a member of our team. We’ll be more than happy to get you the answers you need.
WHAT IS YOUR POLICY FOR DAMAGED PRODUCTS?
The hirer is responsible for the safe keeping of equipment and is liable for any loss or damage caused to the equipment during the period of hire. The hirer is responsible for providing suitable and adequate security arrangements for the safe keeping of the equipment during the period of hire. The hirer must take all necessary steps (at their own expense) to retain possession and control of the equipment and in the event of losing possession or control will take all necessary steps to recover the equipment. In the event of loss of goods or any item thereof from whatsoever cause or reason, the hirer shall immediately pay to the owner the full costs of replacement, details of which are held by the owner.
WHICH PAYMENT METHODS DO YOU ACCEPT?
Payments sent via bank transfer a minimum a 14 days prior to booking
DO YOU OFFER GIFT CARDS?
If you would like to treat someone to a sound system offering, we now offer gift cards which can be purchased in advance and are valid for any date of choice for up to 2 years.
Terms and Conditions
Sappho Sounds Speaker Hire
This document is issued by Sappho Sounds, to describe the terms and conditions of hire for audio equipment.
DEPOSIT:
All deposits are non-refundable. This is a necessary measure due to date reservations restricting our ability to service other bookings in place of your event.
PROVISION:
Sappho sounds agrees to supply you with the audio equipment as described in the hire schedule/quotation for the hire period. A Sound engineer from Sappho Sounds will be present and must remain with the equipment throughout the booking.
CONDITION:
The equipment shall be deemed to be complete and in good condition at the beginning of the hire period unless any damage, or missing items have been noted on the delivery note.
DEFECTIVE EQUIPMENT:
Sappho sounds will supply all equipment in good working order, however, in the event of a defect; the liability of Sappho Sounds will be limited to the repair or replacement of any defective equipment, at our discretion, if available.
We will not to be held liable for stoppages or any consequential loss or damage arising out of work done or services rendered under any contract of hire.
All faults must be reported as soon as possible.
PROPERTY:
Equipment remains the property of Sappho Sounds at all times.
In the event of a breach of any of these conditions, Sappho Sounds may without prejudice to any other rights or remedies forthwith terminate the arrangement and repossess all their equipment.
Re-hire is not allowed by the hirer without advanced written permission.
BREAKAGES:
Sappho Sounds will, at its sole discretion, keep the deposit and charge the hirer for any equipment lost, stolen or damaged, whether or not this is covered by the insurance policy taken out by the hirer. However, this does not reduce the liability of the hirer for uninsured losses. Responsibilities Of The Hirer.
The Hirer assumes full responsibility for the equipment from the time of delivery to the time of collection.
The hirer is responsible for the safe keeping of equipment and is liable for any loss or damage caused to the equipment during the period of hire.
The hirer is responsible for providing suitable and adequate security arrangements for the safe keeping of the equipment during the period of hire.
The hirer must take all necessary steps (at their own expense) to retain possession and control of the equipment and in the event of losing possession or control will take all necessary steps to recover the equipment.
In the event of loss of goods or any item thereof from whatsoever cause or reason, the hirer shall immediately pay to Sappho Sounds the full costs of replacement.
LIABILITIES:
Equipment is supplied on the understanding that it be competently installed and operated by the accompanying Sappho sounds engineer. No liability will be accepted by Sappho Sounds for any damage to persons or property whilst the equipment is on hire to the hirer.
EQUIPMENT:
The equipment is not to be altered or modified in any way without the prior consent of Sappho Sounds.
Equipment is not to be hired, re-hired or sub-hired to any third party or parties, without the express written consent of Sappho Sounds.
The cost of replacing or repairing the equipment will be borne in full by the hirer. Any equipment that is lost, damaged or modified will be charged for at full hire rate until the loss is settled in full. Examples Of Loss / Damage / Modification - Damage by persons known or unknown, including audiences and artists (whether or not as part of the performance) - Damage or loss caused by inadequate handling by third parties - Damage by adverse weather conditions including water damage - Loss due to theft on site or in transit - Loss or damage during transportation - Modifying cables by cutting and/or re-wiring plugs/sockets Competent
LOCAL LICENSES:
The hirer is solely responsible for obtaining any licence, qualification or other authority, which may be required for the safe and legal operation of the goods hired and agrees to abide by all legal guidelines relating to the installation and operation of the equipment.
Personal license for Alcohol sale and licenses for food service are held by sappho sounds, all licenses can be provided upon request.
SOUND LEVELS:
High sound levels can cause permanent hearing damage. Repeated exposure can have a cumulative effect. Equipment provided by Sappho Sounds, can and does produce high enough sound pressure levels to cause hearing damage. Sappho Sounds cannot accept liability for any individual's failure to stay at an appropriate distance from loudspeakers or failure to take any necessary steps to protect their own hearing.
It is the responsibility of the hirer to ensure the safety, with regards to hearing, of the general public. Where appropriate you may wish to ensure that warning notices are displayed, hearing protection is issued, or safety barriers are erected.
LEGAL REQUIREMENTS:
Local Councils can investigate complaints of statutory nuisance to tackle noise produced at any time of day or night. They may also issue warning notices in response to complaints about noise above permitted levels from 11pm to 7am. Sappho sounds does not accept liability for sound levels at a third party venue. any warnings, notices or fines will be the sole responsibility of the hirer.
Where the noise is from people being inconsiderate in a public space, this can be reported to the police as antisocial behaviour. The hirer will accept all responsibility.
HIRE PERIOD:
Hire charges are calculated from the hour of delivery to the hour of return to Sappho Sounds. Permission for extending hire arrangements may be granted on request but must not be assumed. Availability and prices of equipment may vary from our standard rate or as advertised on our website and cannot be guaranteed for periods of extension.
RETURNS:
Failure to return, or be available to return equipment may result in additional costs. Equipment is only to be hired for a long as our verbal or written agreement.
PAYMENTS:
Payments must be made in full with cleared funds prior to checking out, unless the hirer has set up an account with Peak Speaker Hire.
CONTRACT OF HIRE:
The placing of an order for equipment by the hirer or the issuing of a sales invoice by Sappho sounds, constitutes a contract which binds the hirer to accept these conditions and our full terms and conditions of business.
Sappho Sounds is not liable for any failure to supply a product or service where that failure is wholly caused by an event that could not reasonably have been foreseen, forestalled or prevented. This may include (but is not limited to) acts of war, terrorism, pandemic or natural disasters.
Hirer = The person hiring the equipment.
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